Catering FAQ

Ordering & Payment

What are your catering hours of operation?

Our catering hours are Monday through Saturdays 9:00 am to 7:30pm. Occasionally, we are able to provide Sunday catering.

What’s the latest that I can place my order?

Orders are accepted on a first come, first serve basis. We accept orders with a minimum of  48-hours-notice. On occasion, we are able to accept orders on 24- hour notice. We strongly encourage customers to book their catering as early as possible. We want to be sure to we reserve a delivery time slot for your order.  We understand if the order needs to be amended as the date approaches.

What’s the best way to place an order?

The most efficient way to place an order is through our online ordering system or by email.  We accept catering request over the phone but ask for your patience in responding to these requests.

What’s the minimum order that I can place?

We have a $150 minimum for orders placed Monday through Saturday. If your order is less than $150 consider ordering directly from the restaurant.

Can you cater for large groups or conferences?

Yes, we accommodate groups ranging from 12 to 1,000.

What forms of payment do you accept?

We accept all major credit cards. We are also able to accommodate special payment processes for non-profits, institutions and companies. This includes ACH transfers and checks. If you plan to pay by check, you can still submit an order online.

We are a non-profit. Do you accept sales tax exemption forms?

Yes, please submit your State Tax Exempt Forms (ST-2 and ST-5). If you create an online account, you can submit tax exemption forms there and our team will approve it. Alternatively, you can email us at catering@freshfoodgeneration.com. Unfortunately, we cannot accept a 501c3 federal determination letter for state tax meals tax.

Food & Service

Are you able to accommodate special dietary restrictions such as vegan, dairy free and gluten-free?

Yes! We have great menu options for meat-lovers and vegans. We also cover dietary needs like gluten-free, dairy-free and nut-free. We list common allergens and dietary information in the online menu descriptions. Please know that we do operate in a shared kitchen facility that is not nut-free.

Are food labels included?

Yes, all of our catering trays and individual boxes lunches include labels. Labels will list major ingredients and common allergens.

Are Napkins, Plates and Forks and Serving Utensils included?

Serving utensils are included with each order. Individually packaged compostable cutlery sets (napkins, forks and knives) can be purchased on our website. Compostable plates can also be purchased on our website.

How much does delivery cost?

Delivery fees range from $10 to $20 depending on the location. To make the delivery process as smooth as possible, double check your order sheet and be sure to provide an onsite contact name and delivery instructions.  We love the details! Let us know if there is a loading dock, special door, stairs or recommended parking.

Do you provide event service?

Yes, on occasion we provide limited event service. Please email us at catering@freshfoodgeneration.com for more details.